Your personal information is our most valued asset. This page transparently sets out how dhakawin collects, uses, and protects your data.
Every piece of your information is stored with the highest level of security at dhakawin. Our core security measures are outlined below.
All your personal information and financial transactions are protected with 256-bit SSL encryption. No third party can access your data — this is dhakawin's foremost commitment.
Dhakawin never sells or rents your personal information to third parties. Your name, address, phone number, and financial details will never be passed on to any advertiser.
You have the right to update, correct, or delete your account information at any time. dhakawin gives you full control over your data.
All your information is stored on internationally certified secure servers. Regular security audits and patch updates ensure server security is maintained at all times.
We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against the core principles of our Privacy Policy.
If you no longer wish to receive promotional emails or notifications from dhakawin, you can opt out at any time through your account settings. We respect your preferences.
A detailed overview of the types of information collected when you register and use dhakawin's services.
| Data Type | Example | Reason for Collection | Type |
|---|---|---|---|
| Identity | Name, date of birth, national ID number | Account Verification & KYC Process | Mandatory |
| Contact Information | Email, phone number | Customer support and security notifications | Mandatory |
| Financial Information | Mobile banking number, transaction history | Deposit and Withdrawal Process | Mandatory |
| Technical Information | IP address, device information, browser | Security Verification and Fraud Prevention | Automatic |
| Gaming Activity | Game history, bet amounts, wins and losses | Responsible Gaming and Dispute Resolution | Automatic |
| Preferences | Language, game preferences, notification settings | Delivering a Personalized Experience | Optional |
Dhakawin (hereinafter referred to as "we", "the Platform", or "dhakawin") places the highest importance on the privacy of all its members and users. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and when it may be shared with third parties.
By using dhakawin's website and mobile application, you are considered to have consented to this Privacy Policy. This Policy has been prepared in compliance with applicable data protection laws in Bangladesh and international standards.
This Privacy Policy may be updated at any time. If changes are made, you will be notified at your registered email address and the revised date will be reflected on this page.
Dhakawin collects your information through several methods. Each method is described in detail below:
We never collect sensitive personal information — such as religious beliefs, political opinions, or health-related data — without your explicit consent.
Dhakawin uses your information only for specific, legitimate purposes. The data we collect from you is used for the following:
Dhakawin never uses your information beyond the purposes stated above. If we ever need to use it for a new purpose, you will be informed in advance.
Dhakawin uses multiple layers of security to protect your information, each working in combination with the others.
Information may be retained while your account is active and for a defined period after closure, as required by law. Financial transaction records are typically retained for up to 5 years.
In the event of a data breach, we will promptly notify affected members and take all necessary steps.
Dhakawin never sells your personal information. However, it may be shared with certain third parties in the limited circumstances outlined below:
All of these third parties are bound by agreement with us and may only use your information for the specified purpose. Under no circumstances may they pass your information on to any other party.
Dhakawin never shares your information with advertisers, data brokers, or other gaming platforms.
Dhakawin's website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Every registered member of dhakawin has the following rights regarding their personal information:
You may request details of what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request that your data be deleted in certain circumstances.
You may request that data processing be restricted in certain cases.
You may request a copy of your information in a machine-readable format.
You may object to the processing of your data for specific purposes.
To exercise any of these rights, contact us at [email protected]. We will endeavour to respond within 30 days.
If any information cannot be deleted due to legal obligations, we will inform you of the reason. For example, financial records must be retained for a specified period under anti-money laundering laws.
Dhakawin is intended for users aged 18 and above only. We do not knowingly collect information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data. Any financial transactions that may have occurred will also be refunded.
If you are aware that a minor is using our platform, please contact us immediately.
Dhakawin strictly enforces an age verification process. Age is confirmed both at registration and during the KYC process.
As dhakawin is an international platform, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, we ensure that:
If you have any questions or complaints about this Privacy Policy, or wish to submit a request to exercise your rights, please contact us:
If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority in Bangladesh.
Your privacy is fully protected at dhakawin. Register today and join millions of gamers across Bangladesh.